1. Call Relign
Call 825-451-7546 and press 1 to reach a technician immediately.
Machine
down?
When equipment goes down, getting it running again is the priority. Call with the symptoms and urgency. We’ll confirm availability and the next steps for troubleshooting and repair.
Current availability and next steps are confirmed by phone.
When you call Relign.
2. Explain the situation
Tell the technician who answers what happened, which equipment is affected and how the breakdown is affecting your operation.
3. Get help on site
A service technician is dispatched promptly in a vehicle equipped with the right tools to troubleshoot and repair the breakdown.
4. Address the root cause
After the immediate repair, we investigate the root cause and help you take steps to prevent the breakdown from happening again.
5. Plan for ongoing reliability
We’ll work with you to determine the best fit for your equipment and operation, whether that means preventive maintenance, condition monitoring, predictive maintenance or prescriptive maintenance. Together, we’ll identify a practical approach to reducing future breakdowns.
Frequently Asked Questions
How quickly can you respond?
For urgent production stoppages, we’ll arrive as soon as possible. Within Calgary, you can expect a technician on site within a maximum of two hours from your phone call.
What will a callout cost?
Our pricing follows industry standards. The value goes beyond the immediate repair: we apply reliability best practices and advise you on how to avoid costly downtime in the future.
We’re equipped to handle emergency maintenance, but our long-term goal is to improve your bottom line by helping you invest in low-cost preventive maintenance and reduce the need for emergency repairs.
We confirm rates, travel and any minimum or after-hours charges before work begins.
What happens after the repair?
A clear record of the work. We explain what we found, what was repaired and what still needs attention. The repair record captures the work completed, parts used and recommended follow-up.
Attention to the cause. Getting the equipment running is the first priority. We then review what contributed to the breakdown. If the root cause needs further investigation, we’ll explain what is known and work through the next steps with you.
A practical plan for reliability. We help you prioritize follow-up work and choose the maintenance approach that best fits your equipment, production schedule and budget. That may mean simple preventive tasks, condition monitoring or a more detailed maintenance program, with the aim of reducing downtime and protecting your bottom line.
Let’s talk
about the work.
Whether you’re dealing with a breakdown or planning ahead, we’re here to help. Call or email us to talk through what you need.
info@rlgn.ca 825-451-RLGN