Privacy,
made accountable.

Relign Industrial Services Ltd. is responsible for personal information collected in its business activities. Relign’s owner handles privacy questions and requests.

Email info@rlgn.ca with “Privacy Request” in the subject, or call 825-451-7546. Relign is based in Calgary, Alberta.

Our enquiry form collects your name, email address, optional phone number, service selection and message. We use these details to respond and, where relevant, discuss, quote, schedule or provide services. We also keep business correspondence, work and equipment records, site contact details, supplier information, invoices and payment records when needed for the work.

Please leave out passwords, payment-card details, government identifiers, medical information and other unnecessary sensitive information. This policy covers external business contacts; workforce information is handled separately.

Cloudflare delivers the website and forwards form submissions to Relign’s internal intake service. Submissions become records for owner review. Hosting and intake systems also process technical information, including IP addresses, for delivery, validation, logging and abuse prevention. Relevant enquiry details may become part of a job, supplier or accounting record.

We use personal information for the purposes explained when it is collected, related reasonable purposes, purposes you consent to, or purposes permitted or required by law. Marketing communications require applicable consent, which you may withdraw.

Relign’s business telephone system, Quo, uses call recording and transcription for service notes, organization and follow-up. Recording notices are configured on the business number. If you prefer not to be recorded, contact us by email or ask about another way to communicate before sharing details.

Relign uses AI-assisted tools in its internal work-management activities to organize information and prepare drafts and service records. Information supplied to those tools is handled under the applicable service settings and provider terms. A person remains responsible for decisions and outgoing communications. The website enquiry endpoint itself records your request for review; it does not start an AI conversation.

For a privacy request or sensitive matter, use “Privacy Request” in your email subject and tell us about any handling concerns. We will discuss available alternatives and any limits before proceeding.

Our business systems include Cloudflare for website delivery, Relign’s operations database on owner-controlled equipment, Google Workspace for email, QuickBooks Online for accounting, Apple iCloud for backup copies, Quo for business calls and messages, and AI service providers used by our internal tools.

Service providers may process personal information outside Canada, where it can be subject to the laws of those jurisdictions. Processing locations and handling depend on the service and account configuration. Contact the privacy contact above for information about the providers and policies relevant to your records.

Information may be shared with people and providers who need it to support the agreed work, with your consent, or as permitted or required by law. We aim to limit the information shared to what the purpose requires.

We keep personal information while it is reasonably needed for the purpose collected or for legal, accounting, insurance, safety or dispute-related requirements. Retention varies by record type and system. When information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it, subject to legal holds and provider processes.

Backup rotation and provider recovery systems can retain copies after removal from active records. Deletion from an active system does not mean that every backup copy is immediately erased.

Safeguards include authenticated access to operational systems, restricted access to the operational database and intake credentials, and encrypted connections for the website and enquiry delivery. We review access and safeguards as our systems change. No transmission or storage system is risk-free.

If a privacy breach creates a real risk of significant harm, Relign will report it to Alberta’s Information and Privacy Commissioner without unreasonable delay and notify affected individuals as required.

You can request access to or correction of your personal information under Alberta’s Personal Information Protection Act, subject to applicable exceptions. Send a written request to info@rlgn.ca. We may need to verify your identity and clarify the records requested.

We aim to acknowledge requests within five business days. We respond within the time required by law, generally 45 calendar days for an access request, subject to permitted extensions. You may also ask about deletion or withdrawing consent; legal duties and other legitimate retention requirements may limit what we can remove.

Raise a concern with us first so we can try to resolve it. You may also contact the Office of the Information and Privacy Commissioner of Alberta.

We use Cloudflare Web Analytics to understand visits, pages viewed and website performance. Its browser script reports page addresses, referring websites, browser and device information, approximate country and page-loading measurements to Cloudflare. We use aggregate reports to improve the website and assess interest in our services, with detected bot traffic excluded from our visitor reporting where available.

Cloudflare states that Web Analytics does not use cookies or local storage to track visitors, does not fingerprint individuals and does not track them across websites. This analytics service is separate from the technical connection information, including IP addresses, processed to deliver and protect the website. See Cloudflare’s privacy policy and Web Analytics information.

We do not use visitor profiles, session replay or advertising pixels. The website does not offer chat or record audio through your browser. Business telephone recording is separate and described above. We will update this policy before introducing materially different collection or uses and obtain consent where required.

This policy applies from its public release. We review it when our practices, services or applicable privacy requirements change. Updates will appear here, with additional notice and consent where required.

Last reviewed: September 28, 2026.